Privacy Policy

This Privacy Policy explains how Spinmama Canada (the “Platform”) processes personal information of users located in Canada in accordance with applicable privacy laws. Our services are intended for individuals who are 18 years of age or older.

Controller and Contact

For questions or to exercise your rights, contact: [email protected].

Personal Information We Collect

  • Identity and contact details: name, email, phone number.
  • Verification (KYC): government ID and proof of address.
  • Transactions: deposits, withdrawals, payment method (no sensitive card credentials stored).
  • Service usage: IP address, device information, access logs, and interactions.
  • Marketing and communication preferences.

Purposes and Legal Bases

  • Account management, payments, and customer support — performance of a contract.
  • Fraud prevention and age verification — legal obligation and legitimate interests.
  • Marketing communications with your consent — consent (revocable at any time).
  • Regulatory compliance (KYC/AML and tax) — legal obligation.

Retention

We retain personal information for as long as necessary for the purposes described and to comply with legal and regulatory requirements, including for the establishment or defence of legal claims.

Disclosures and International Transfers

We share information with service providers (payments, verification, support, analytics). Where transfers occur outside your province or outside Canada, we implement appropriate safeguards.

Your Rights

  • Access, correction, deletion, and portability where applicable.
  • Restriction or objection to processing in certain circumstances.
  • Withdraw consent at any time, without affecting prior processing.
  • File a complaint with the Office of the Privacy Commissioner of Canada or your provincial authority.

Cookies

We use necessary cookies and, with your consent, analytics and marketing cookies. You can manage preferences via the banner or your browser settings. See our cookies notice for details.

Security

We apply reasonable technical and organizational measures (encryption, access controls, logging) to help protect information against unauthorized access, loss, or alteration.

Changes

We may update this notice to reflect legal or service changes. We will post the current version on this page with the effective date.